At Satin Heaven, we are committed to delivering your order as quickly and smoothly as possible. Below, you’ll find all the key information about our shipping methods, delivery times, and tracking process.
1. Shipping Zones
We currently ship to the following countries:
- European Union
- United Kingdom
- United States
- Canada
- Australia
If your country is not listed, feel free to contact us at contact@SatinHeaven.com — we’ll do our best to find a solution.
2. Estimated Delivery Times
- France: 2 to 4 business days
- Europe: 4 to 7 business days
- Rest of the world: 7 to 14 business days
Please note: these are average delivery times. Delays may occur during busy periods or due to customs processing (for international orders).
3. Shipping Fees
Shipping fees are calculated at checkout and depend on your location and the weight of your order. Occasionally, we offer free shipping promotions, which will be clearly indicated on the website or during checkout.
4. Order Processing
Orders are usually processed and shipped within 1 to 2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information as soon as your package leaves our warehouse.
If your order includes multiple items, they may be shipped separately for logistical reasons. You’ll be notified in such cases.
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number by email. You can use it to follow your package in real time via the carrier’s tracking platform.
Didn’t receive your tracking number? Contact us at contact@SatinHeaven.com and we’ll help you right away.
6. Customs & Duties (for international orders)
For international shipments outside the EU, your order may be subject to customs duties and taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our prices.
7. Questions or Concerns?
Our team is here to help. If you have any questions regarding your delivery, please don’t hesitate to reach out to us via the contact form or directly at contact@SatinHeaven.com.