Introduction to Satin Heaven’s Privacy Statement
At Satin Heaven, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it.
As an online store focused on comfort, elegance, and self-care, we collect certain data to improve your shopping experience, ensure secure transactions, and communicate with you effectively — always with your consent and in compliance with applicable data protection laws.
This Privacy Policy explains:
- What personal information we collect
- How we use and protect that information
- Your rights and choices regarding your data
We encourage you to read this policy carefully. If you have any questions or concerns, feel free to reach out to us at contact@SatinHeaven.com. Your trust is essential, and we are committed to honoring it every step of the way.
Article 1 – Personal Information Collected
When you make a purchase on SatinHeaven.com, we collect the personal information you voluntarily provide, such as your full name, postal and billing address, email address, and, if applicable, your phone number. This data is necessary for processing your order, ensuring delivery, sending confirmations, and contacting you in case of any issue related to your purchase.
In addition to the information you provide directly, we also collect certain technical data automatically when you browse our website. This includes your IP address, browser type, operating system, pages viewed, and time spent on the site. This information helps us improve the performance and security of our site, analyze user behavior, and enhance your browsing experience.
With your explicit consent, we may also use your email address to send you marketing communications such as new product announcements, exclusive offers, and tips related to our satin care collections. You are free to unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly at contact@SatinHeaven.com.
Article 2 – Consent
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for a delivery, or return a product, we consider that you consent to the collection and use of your data strictly for these specific purposes. This allows us to carry out the services you request in a secure and efficient manner.
If we ever wish to use your personal information for other purposes — for example, to send promotional emails or participate in surveys — we will ask for your clear and explicit consent. You will always have the choice to accept or decline these communications.
Should you change your mind after giving your consent, you have the right to withdraw it at any time. To do so, simply contact us at contact@SatinHeaven.com, and we will promptly stop using your data for the purposes you no longer agree with. Your privacy choices are important to us, and we are committed to respecting them fully.
Article 3 – Disclosure
At Satin Heaven, we respect the confidentiality of your personal data and do not sell, rent, or trade it to third parties. However, there are certain situations where we may need to share your information in a responsible and secure manner.
We may disclose your personal information if required by law, or if you violate our Terms and Conditions. This includes cooperating with legal authorities or regulatory bodies when necessary to comply with legal obligations.
Your data may also be shared with trusted service providers who assist us in operating our website and fulfilling your orders — such as payment processors, delivery services, or technical support providers. These partners are contractually obligated to handle your data securely and are not allowed to use it for any purpose other than the one we authorize.
In the event of a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. If such a change occurs, we will notify you via our website or email, and inform you of your rights regarding your data.
In all cases, we ensure that any disclosure of your personal information is done with a high level of protection, in line with our values and applicable privacy laws.
Article 4 – Hosting and Data Security
The Satin Heaven online store is hosted on the WordPress platform, using WooCommerce as our e-commerce system. This setup allows us to manage our store efficiently while ensuring your data is stored securely. Your personal information is saved on protected servers located behind a firewall, and access is strictly limited to authorized personnel.
When you make a payment, the transaction is processed by secure external payment gateways, such as Stripe or PayPal. These platforms encrypt your sensitive information using industry-standard technologies like SSL (Secure Socket Layer) and do not store your credit card data on our servers after the transaction is complete.
All payment providers we work with comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. These standards are maintained by major credit card brands and are designed to ensure the secure handling of your payment information.
If you create an account on SatinHeaven.com, you can access and manage your personal information, review your past orders, and update your details at any time. We encourage you to use strong, unique passwords to protect your account and help maintain the security of your data.
Your privacy and the protection of your personal information are integral to our commitment. We regularly review our systems and procedures to ensure they meet the highest security standards.
Article 5 – Security
At Satin Heaven, the security of your personal information is a top priority. We implement a range of technical and organizational measures to protect your data against loss, unauthorized access, misuse, or disclosure.
All data transmitted on our site — especially during sensitive operations like payment — is secured using SSL encryption, which ensures that your information travels safely between your browser and our servers. Additionally, stored data may be encrypted using industry-standard technologies like AES-256, and access is restricted to a limited number of authorized team members who are trained in data protection.
We regularly monitor our systems for potential vulnerabilities and update our software to reflect the latest security standards. However, while we make every effort to protect your data, no method of transmission over the Internet or method of electronic storage is completely infallible. In the unlikely event of a security breach, we are committed to acting swiftly, taking appropriate corrective action, and notifying you in accordance with applicable regulations.
We also encourage you, as a user, to take proactive steps in protecting your personal information — such as using strong passwords, logging out of your account after each session, and avoiding public Wi-Fi when entering sensitive data.
If you have any questions about how we protect your data, feel free to contact us at contact@SatinHeaven.com. We’re here to help.
Article 6 – Cookies
To enhance your browsing experience on SatinHeaven.com, we use cookies — small data files stored on your device when you visit our website. These cookies help us recognize your browser, remember your preferences, and improve the overall performance of the site.
We use different types of cookies, including:
- Essential cookies, which are necessary for the basic functioning of the website (such as keeping items in your cart).
- Performance and analytics cookies, which help us understand how visitors use our site — for example, which pages are viewed most frequently and how long users stay.
- Preference cookies, which remember your settings (like language or location) to personalize your experience.
When you visit our site for the first time, a banner will inform you of our use of cookies. By continuing to browse the site, you agree to their use. However, you can adjust your browser settings at any time to refuse or delete cookies. Please note that disabling cookies may affect certain features and limit your navigation comfort.
We do not use cookies to collect personally identifiable information without your consent. All data collected via cookies is handled in accordance with our privacy commitments and applicable regulations.
If you have any questions about how we use cookies or wish to know more, don’t hesitate to reach out to us at contact@SatinHeaven.com.
Article 7 – Age of Consent
By using SatinHeaven.com, you confirm that you are of legal age in your country, state, or province of residence — or that you have given us your consent to allow any minor dependents to use this site under your supervision.
We do not knowingly collect personal information from individuals under the age of majority without parental or legal guardian consent. If you are a parent or guardian and believe that your child has provided personal data to us without your permission, please contact us at contact@SatinHeaven.com. We will take immediate steps to delete that information from our systems.
We strongly encourage parents to be involved in their children’s online activities and to use parental controls where appropriate. At SatinHeaven, we are committed to maintaining a safe and respectful online environment for all users — including the youngest among them.
Article 8 – Changes to This Privacy Policy
Satin Heavenreserves the right to update or modify this Privacy Policy at any time, in order to reflect changes in our practices, technologies, or legal obligations. Any changes will take effect immediately upon being posted on this page.
If the changes are significant, we will do our best to notify you — for example, via a notice on our homepage or by email if you are subscribed to our newsletter. We encourage you to review this page periodically to stay informed about how your personal data is being handled.
By continuing to use SatinHeaven.com after an update to this policy, you agree to the revised terms.
For any questions about this Privacy Policy or to exercise your data rights, you can contact us at:
We are committed to being transparent, respectful, and responsive in all matters related to your privacy.
Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please don’t hesitate to get in touch with us. Our team is here to help and will respond as quickly as possible.
You can reach us by email at :
📧 contact@SatinHeaven.com
You can also use the contact form available on our website at SatinHeaven.com.
We are committed to protecting your privacy and ensuring a trustworthy and enjoyable experience on Satin Heaven.