At Satin Heaven, your satisfaction is our priority. If something isn’t right, we’re here to help. Our return policy allows you to return your items within 30 days of receiving your order — twice the standard timeframe — because we believe in giving you peace of mind.
RETURN ELIGIBILITY
You have 30 days from the date of delivery to request a return. To initiate the process, please email us at contact@SatinyHeaven.com with your order number and the reason for return.
CONDITION OF RETURNED ITEMS
Returned products must be in their original condition, including all original packaging, accessories, and manuals. Items that show signs of wear, damage, or use may not be eligible for a refund.
If the returned item is damaged due to improper packaging or handling, Satin Heaven reserves the right to refuse the refund or offer a partial refund.
RETURN SHIPPING COSTS
Return shipping costs are the customer’s responsibility. We strongly recommend using a tracked shipping method to avoid any issues with lost or undelivered returns.
DEFECTIVE OR INCORRECT ITEMS
If you’ve received a damaged or incorrect item, please contact us within 48 hours of delivery.
Send an email to contact@SatinHeaven.com with:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
Requests made after 48 hours may not be accepted.
EXCLUSIONS
- Only full-priced items are eligible for refunds.
- Sale or discounted items are non-refundable.
- If your purchase included a free gift, this must be returned along with the rest of the order if it affects the refund eligibility.
REFUND TIMELINE
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, the refund will be processed and automatically credited to your original payment method within 10 business days.
SHIPPING COST REFUNDS
Please note:
- Original shipping fees are non-refundable
- Return shipping costs are also not covered
- In the event of a refund, only the cost of the returned product will be refunded
NEED HELP?
If you have any questions about your return or refund, feel free to reach out to our team at contact@SatinHeaven.com. We’re here to assist you.